How can we help you?

For an easy, germ-free and eco-friendly shipping method, Tatami Kids uses vacuum compression for better transportation of mats. After three to five days, the creases and shrinking due to compression will naturally recover. 

To accelerate this expansion or if the mat has not expanded out fully after 5 days, please do the following:

• Steam the whole mat with a steaming iron or steamer for clothes (recommended)
• Iron any deep creases - like you would when ironing clothes.

Due to the Covid-19 pandemic, our shipping times are unfortunately slower than normal due to limitations from customs and couriers. We aim to do our best to get your orders to you within 7-14 days, however, due to Covid-19 it could take longer.

To track your order, input your order number and email or tracking number in our Order Tracking Page.

Track your order fulfilment and shipping here. You can also access our Order Tracking page by clicking the icon (example below) on our main navigation bar.

We ship globally and it takes typically 7-14 days depending on the country of destination.

We deliver globally! If there is a problem with shipping to the country of  your order destination, we will contact you immediately. 

Due to our warehouse location, we offer Free Shipping to the below countries year-round. We're expanding our business and our aim is to have Free Shipping globally!

• Hong Kong
• South Korea
• China
• Taiwan

Unfortunately due to certain customs limitations or limitations caused by the pandemic, we cannot offer shipping to the following countries or regions:

• Brunei
• Sri Lanka
• Azerbaijan

Due to the limitations of COVID-19, we cannot accommodate returns or exchanges at this time. All purchases are final.

View our Returns & Refunds Page for updates and more details.

We currently only allow refunds on defective, damaged or wrong items. Please email cs@tatamikids.com with an attached image of the damage/defect within 7 days. The item must be in the original and unused condition along with packaging to be eligible for a refund.

If you wish to cancel the order before it has been fulfilled by us, a credit card transaction fee of 3.4% of the total order value (including shipping costs) will be deducted to the refunded amount. If the order has already been fulfilled then a cancellation/refund cannot be issued.

View our Returns & Refunds Page for updates and more details.

Spot cleaning

Best method is spot cleaning for isolated dirt and stains or hand washing the whole mat.

Hand Washing (recommended)

When hand washing, soak or rinse the mat with small amounts of detergent. Squeeze excess water out after and air dry.

Machine Washing

Machine washable, but do not use a washer with an Agitator. It is not safe for the mat to dry it using a dryer - air drying is recommended.

Vacuuming

Vacuum safe with a normal or carpet head. Pet fur and hair cleaning with a vacuum is recommended.

• The ideal method is to roll up the mat. When ready to reuse, roll in the opposite direction and leave for a few hours to a day before use. The mat can be folded as an alternative; any creases or shrinking will recover in a few days.
• To maintain original form and quality long-term, store flat and face up, for example, under a bed.

Placing heavy objects and furniture on top of the mat for long periods of time can deform and flatten the inner foam of the mat. Lighter objects are fine to place on top of the mat, and it is best to keep them there for only short periods of time.

• Keep mat in a cool dry place to maintain longevity of its quality.
• Material discolouring may occur after a while.
• If there is an odor when first receiving the mat, don’t worry, that odor goes away after a few days.
• Color transferring onto another surface can occur if excessive and/or continual rubbing occurs. Please avoid.
• Urethane (Buffer) will deteriorate the mat if put in contact.

Absolutely! Please send us an inquiry email at cs@tatamikids.com with details on size, colour, and/or pattern. We will get back to you with further next steps to make your design a reality.

You can fill in and send a form through our Contact Page or send an email to cs@tatamikids.com

• 100% polyester (top)
• High-Density Memory Foam (inner)
• PVC Anti-slip material (bottom).

We have certificates and passed the CE, BSCI, SGS certification, and European standards of manufacturing and safety.

• US & EU certified material safety.
• Formaldehyde-free.
• Allergen-free
• No irritation to the skin.
• Non-toxic materials.
• No deformation.

All our packaging and printed marketing material are 100% recyclable, and our poly-mailer that is used to ship the mat to you is fully biodegradable too.

Due to variances in monitor resolution and color, as well as photography settings, lighting and post-production effects, items shown on photos online and items received may not match exactly. Also, if there was a last minute design change on a product, small variances may occur (stitching, accent colors, etc). If it is a large change, it will be noted in the product description.

• Prayer rug
• Crawling training
• Walking training
• Meals / Gatherings
• Mat for standing desk